Excess Protection FAQ

Excess Protection Frequently asked questions.

How many hires can I do on a annual Policy?

Our annual policies are unlimted for the amount of hires in 1 year.

How many claims can I have on each policy?

Our policys are restricted to 1 claim per policy, after this claim you will be given the option of taking out a new policy.

How many additional drivers are covered?

Providing all the additional drivers meet the criteria of the policy it is unlimited drivers.

How do I make a claim?

Email claims department on claims@excessprotection.co.uk or alternitivley you can CALL our claims department on 0845 519 1503

What If I want to cancel my policy?

We have a 14 day cooling off period in which to cancel your policy, providing no hire has already commenced.

What If i have found a cheaper price?

We operate a price beat guarentee, providing no hire has commenced we will refund the difference in the price of the policy.

What if I loose my car hire keys?

The rental company will most likely charge you for this, we will the refund this money when you return off your trip.

Is there a distance from my home adress before I can hire?

On all policys accept from our UK policy and Daily Policies the rental location must be more than 150km’s from your home adress in order to make a claim.

My hire car has an excess of more than you cover, what can I do?

If you would like to call our office on 0845 519 1501 we would be happy to help you with a bespoke package for your needs.